I will admit to being a little confused now. Thanks for your comments but unfortunately they do not seem to be helpful. Oh, and I tried System Restore, there are no Restore points before the virus hit (I'm assuming the virus managed to wipe them out) so I am not able to restore to before the problem began.

NOt sure what other info to provide but if anyone has any suggestions at all, I would really appreciate it! I am running Windows 7 Pro with all updates installed, the latest version of AVG Antivirus paid.

It never loads and will not function and I have to use the task manager to reclose the program I have uninstalled and reinstalled (from the original disk) twice and it continues to act the same. It will sit for over an hour if I leave it, the little 'load' circle spinning and spinning but it does nothing. I had used one of these the same day I got hit with the virus but from the moment I had it cleared, I have this problem With both of these programs when I go to load it up the computer hangs after the initial splash screen begins. An example is I havetwo different photo editing programs I use. I am not sure exactly whoat it did, but I have several proggrams which no longer work properly, even after completely removing and reinstalling. I was able to remove this trojan with another malware program and the computer remains free, HOWEVER before I was able to remove the virus, it created some major issues. As many others have reported, AVG repeatedly found and reeported the virus, said that it was removing but as soon as the computer restarted it was back / still there. About a week ago I got hit with the Crypt5 virus.

Crypto locker avg rescue disk